FAQ

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(972) 302-0705

FAQ

 

Watches

 

Are your items authentic?

As a qualified Rolex service and repair facility, Garner Wallace inspects every watch we sell for authenticity by one of our Master Watchmaker and graduated Gemologist.

Do items come with original packaging and paperwork?

It depends-it’s a case by case basis on the watch and watch owner. If it’s available, we will mention original packaging and/or paperwork in the watch’s description.

What if I don’t live in the United States? Can I still make a purchase?

Currently, we only ship to locations in the United States. If we expand further, we will make an announcement.

Do you charge sales tax?

We do not charge sales tax for items being mailed outside the state of Texas. If you live in Texas, we are required to charge 6.25% sales tax.

What’s your return policy?

We strive to maintain the highest level of customer satisfaction so we offer a 60-day money back guarantee. If you’re not satisfied with your purchase for any reason, call us.

What forms of payment do you accept?

Currently, we accept PayPal. If you accept any other forms of payment in the future, it will be listed here.

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Call Us (972) 302-0705

Garner Wallace Rolex watches and watch repair

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